# Refund policy

When you get your money back, and how.

Page: https://www.pavos.store/en/refunds

## 1. When we refund you

If we cannot deliver your order (for example, an item left the Item Shop before it could be sent, or Epic did not allow the gift) we refund the full amount. You do not have to ask.


## 2. Where the money goes

Refunds go to your balance on pavos store, in the same amount of V-Bucks you paid for that item, and you can use them right away to buy another item. If you would rather have your balance returned to the method you used to top up, see Your balance below.


## 3. When we cannot refund

Once an item has been delivered it cannot be taken back, so we cannot refund it. This includes an item sent to the Fortnite username you wrote, if the username was wrong.


## 4. If something went wrong

If your order has a problem we did not catch, open a ticket from your dashboard within 14 days and tell us the order number. We will review it and answer.


## 5. Your balance

Money in your balance can be used to buy items. If you want it back, open a ticket: we return it to the method you used to top up, unless the law or our payment providers do not allow it.


## 6. Chargebacks

Please talk to us before asking your bank to reverse a payment. A chargeback for an order that was delivered can lead to the closing of your account.