Refund policy
Last updated November 8, 2026
When you get your money back, and how.
1. When we refund you
If we cannot deliver your order (for example, an item left the Item Shop before it could be sent, or Epic did not allow the gift) we refund the full amount. You do not have to ask.
2. Where the money goes
To the payment method you used, or to your balance if you paid with it. A card or PayPal refund can take a few days to appear. A refund of a crypto payment goes back in the same cryptocurrency and network, at the value of the payment in dollars.
3. When we cannot refund
Once an item has been delivered it cannot be taken back, so we cannot refund it. This includes an item sent to the Fortnite username you wrote, if the username was wrong.
4. If something went wrong
If your order has a problem we did not catch, open a ticket from your dashboard within 14 days and tell us the order number. We will review it and answer.
5. Your balance
Money in your balance can be used to buy items. If you want it back, open a ticket: we return it to the method you used to top up, unless the law or our payment providers do not allow it.
6. Chargebacks
Please talk to us before asking your bank to reverse a payment. A chargeback for an order that was delivered can lead to the closing of your account.
